CommunityForce provides the best service and support to our clients for our Scholarship Administration System. CommunityForce’s dedicated Client Services team provides outstanding service and support and is available to answer questions, make best practice suggestions, and provide you with the training resources you need to continually improve your experience with the CommunityForce Scholarship Administration System.
Dedicated account resource/help desk
CommunityForce will assign a dedicated account manager for each of our clients. The account manager will manage all your issues. CommunityForce is also linked with a support and help system, where clients may directly enter their concerns, opportunities and feedback. Our support team members, comprised of scholarship and grants management specialists, are automatically assigned to the case and, as soon as they get a request, respond in less than 2 hours. The account managers will make sure all your tickets and issues are responded to as quickly as possible. CommunityForce also provides all customers one specific technical support person. We believe in working alongside our customers during every step of their scholarship management project and this applies to our post-deployment support services. Customers have called our service “fast” and “responsive” and noted that we “go above and beyond to help our clients achieve their goals.”
FAQs for Applicants, Administrators and Reviewers
CommunityForce provides Help links on the applicant, admin and reviewer module, where the user can click on and access the FAQs of the system. The FAQs will provide you with a step by step guide and a video recording on different sections of the scholarship cycle.
Online support to users of the system
CommunityForce provides 24*7*365 email support for severity one issues. Clients have access to phone support during normal business hours. Our highly skilled support team has been providing support to national and international clients for many years and are well versed and knowledgeable enough to help you and your users with all the aspects of your new scholarship management system.
CommunityForce provides different types of training depending on the needs of the client so that you can maximize the benefits of CommunityForce software to full extent. This is accomplished through a series of training programs targeted at senior management, IT, staff, reviewers, committee members and the end users. We provide in-person online GoTo Meeting training or on-site training as per needs of the foundation. Additional training resources such as training guides, knowledge base, FAQ and annual email support are available to clients at no extra cost.
Supporting training portal
CommunityForce provides access to online training guides, knowledge base, FAQs, online training videos, recorded training session, technical and functional assistance, and our online Support Portal. ( http://support.communityforce.com)